ICTDesk is a live chat and AI support platform for websites. An AI bot answers visitors from your own content, your agents take over when it can't, and the whole thing can run under your brand for as many businesses as you host.
What is ICTDesk?
ICTDesk puts a chat window on your website and gives your team one inbox for every conversation. The AI bot learns your site by crawling it, answers routine questions around the clock, and hands the chat to a person when it isn't confident.
It's built multi-tenant from the start, so a service provider can run separate businesses on one installation, each with its own agents, websites, branding and subscription.
Key Features
AI Chatbot
Crawls your website and builds a knowledge base, then answers visitors only from your own content.
Your Choice of AI
Use Claude or OpenAI, or run a local model with Ollama when data has to stay on your servers.
Smart Escalation
When the bot can't answer confidently, it passes the chat to a human agent with the context intact.
Real-Time Live Chat
WebSocket messaging with typing indicators, so agents see what a visitor is writing as they type.
Smart Queue and Transfer
Chats route to available agents automatically and can move between agents without losing history.
Offline Messages
Visitors can leave a message when nobody is online, so no enquiry gets lost overnight.
Visitor Intelligence
Device, browser, pages viewed, returning visitor detection and full chat history for every visitor.
Knowledge Base
Add articles, FAQs and product docs by hand, and the AI uses them to answer more precisely.
Mobile Apps
Native iOS and Android apps with push notifications, so agents can reply from anywhere.
Chat Search
Search every conversation by visitor, email, keyword or date, and filter by agent, website or outcome.
Multi-Tenant
Host many businesses with complete data isolation and separate branding, agents and analytics.
Subscriptions Built In
Tenants pick, upgrade or downgrade a package, and the admin sees all revenue in one place.
White Label for Service Providers
Remove the ICTDesk branding, put the platform on your own domain with your own logo, and sell it to your clients as your own live chat product. Each client gets an isolated workspace, and you manage them all from one admin panel.
See ICTDesk in Action
Plans, the full feature list and a free trial are on the ICTDesk website.
Visit ICTDesk.net Contact ICT Vision